| 1. How accurate
is the service and can you find a mobile phone even when it is turned
off?
The position shows the mobile phone's last known location (with an accuracy
of up to 50 metres*) based on a live feed,
or the last known position
before going out of range* (Vodafone only*). Map scale adjusts with position
accuracy.
2. Do you send a text message to the mobile each time it is tracked?
No. We do send occassional reminder texts, but these are not when tracking takes place and do not need to be replied to find a mobile!
3. Can someone
else trace my mobile phone without my permission?
No! Our mobile phone tracking requires you to agree to this before tracking
can be activated on your mobile phone.
4. Will I be
charged for a mobile tracking phone search even if tracking fails and you can't find a mobile?
Yes, this is the current policy of the network, but it may change in the
near future.
5. Will
other networks apart from O2, Vodafone, Orange and T-Mobile be supported?
We hope to be able to offer the service to 3 Mobile and Virgin customers
in late 2009.
6. Does
mobile phone tracking technology work outside of mainland Great Britain/N. Ireland?
Not at present, but there are plans to offer international mobile phone
tracking at a later date. Other countries offer GPS tracking eg Mapmates http://www.mapmates.com.au
7. Does
this mobile tracking service work on Facebook, MySpace or Bebo?
No. These are Social Network Integrated Friend Finder (or SNIFF) tracking services which are a different application. We are not part of phorm tracking service as this is for the internet only.
8. What is the difference between your service and other tracking services?
Some companies, such as Verilocation and Mobilelocate charge a monthly fee whereas we offer Pay As You Go packages.
9. What is an IMEI number and will I need it for it to work as a mobile tracker number?
No. An IMEI (The International Mobile Equipment Identity) number is a unique 15-digit code used to identify an individual GSM mobile telephone to a mobile network. It can be displayed on most phones by dialling *#06#. It is also usually printed on the compliance plate under the battery.
10. Is there any difference in your service to Google's latitude mobile phone tracking?
Yes. Google's latitude mobile phone tracking only works via GPS tracking so to find a mobile the phone needs to have a GPS chip for Latitude tracking to work. Our system works on any mobile phone so to use Google's latitude service you need to check your phones capabilities very carefully first. We also offer a fully support service with a customer help desk to assist you in setting up our service.
11. Lost phone - can you track it for me?
Yes. Our mobile phone tracking service will help you narrow down the location so you maybe able to find a mobile this way, especially if you already know approximately where it might be. The only point to remember is for security reasons you must have registered the mobile phone with us before it is lost or stolen or we will be unable to locate it for you! So remember always register any new phones immediately.
12. Stolen mobile - can you help me locate it?
Again the mobile must have been registered first and of course it will not give you the name or address of the person that stole your mobile.
13. I used to have a subscription Verilocation account - now it doesn't work?
We now nolonger support the verilocation mobile phone tracking service. If you still have an existing account with verilocation then you must contact them direct. If you wish to switch to our pay as you go service then you will need to cancel your verilocation account and any credits will be lost and cannot be transfered over to your new PAYG service.
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